Privacy Policy
Last updated: September 24, 2026
Vickey's Paw Friendz ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to our website, our booking and intake forms, and any text (SMS) or email communications we send you.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information such as your first and last name, phone number, and email address.
- Pet information including your dog's name, breed, size, coat type, grooming history, and any medical, behavioral, or handling notes you share so we can provide safe, personalized care.
- Booking details such as requested services, appointment dates and times, and any notes you add for Vickey.
- Messages you send through our contact form, by phone, by text, or by email.
We may also automatically collect limited technical information, such as your IP address, browser type, and the pages you visit, through cookies or similar technologies used by our website and booking platform.
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your grooming appointments.
- Provide safe, personalized grooming tailored to your dog's needs and temperament.
- Send you appointment reminders, confirmations, and follow-up messages by SMS, email, or phone.
- Respond to your questions and provide customer support.
- Maintain accurate customer and pet records so we can serve you consistently over time.
- Comply with our legal obligations and protect the safety of the pets in our care.
3. SMS Text Messaging & A2P 10DLC Consent
By providing your mobile phone number and consenting during booking or intake, you agree to receive recurring and non-recurring SMS messages from Vickey's Paw Friendz at the number you provided. These messages may include appointment confirmations, reminders, follow-ups, and occasional service-related notifications. Message frequency varies based on your appointments and interactions with us.
Consent is not a condition of any purchase. You must be 18 years of age or older to use this SMS service. Standard message and data rates charged by your mobile carrier may apply. You may cancel the SMS service at any time by replying STOP to any message. We will confirm your opt-out request. After opting out, you may receive one final confirmation message. To re-subscribe, contact us directly.
For help or support with SMS messaging, reply HELP to any message or call us at +1 915-280-3019. We do not share your mobile information with third parties for marketing or promotional purposes without your consent.
4. How We Share Your Information
We do not sell your personal information. We may share your information with service providers who help us operate our business — such as our booking, scheduling, and customer relationship management platform — under agreements that require them to protect your information and use it only to provide services on our behalf. We may also disclose information when required by law or to protect the rights, safety, or property of our business, our customers, or others.
5. Data Retention
We retain your customer and pet records for as long as needed to provide ongoing grooming services and to maintain the relationship with you and your dog. If you request that we delete your information, we will remove it from our active systems where reasonably possible, subject to any legal obligations to retain certain records.
6. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to opt out of the sale or sharing of your personal information and to limit the use of your sensitive personal information. To exercise any of these rights, contact us using the information below.
Texas residents: Under Texas law, you have the right to request notice of the categories of personal information we collect and the right to know what information is collected about you. You may also request that we correct or delete your information, subject to certain exceptions.
7. Children's Privacy
Our services are intended for adults booking grooming for their pets. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will take steps to delete it.
8. Cookies & Tracking Technologies
Our website and booking platform may use cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect some features of the site.
9. Security
We take reasonable measures to protect your personal information using administrative, technical, and physical safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Vickey's Paw Friendz
- Phone: +1 915-280-3019
- Location: El Paso, Texas
- Email: through our contact page